Returns & Exchanges

At 99 Bikes, we want you to be fully satisfied with your purchase, which is why we offer a 30-day return policy on most bikes, accessories, and apparel. Whether you shopped online or in-store, our goal is to get you back on the road with the right gear as quickly as possible.

1

Check Eligibility

Ensure your item is in original, unridden condition with all tags and packaging intact within 30 days of purchase.

2

Initiate Your Return

Visit our online portal to generate a return shipping label or bring your item directly to any 99 Bikes retail location.

3

Package Your Item

Securely pack your items—including all manuals and small parts—to prevent damage during transit back to our warehouse.

4

Receive Refund or Exchange

Once our technicians inspect the return, we will process your full refund or ship out your requested exchange size within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing